Q: Do you offer return or exchange of purchased items?
A: Yes, we offer 7 days return or exchange policy. Why? It is simply because we are so confident with our products and love to guarantee 100% customer satisfaction. If you are not fully satisfied with your purchase for ANY reasons, as long as you fulfil all our requirements, we will gladly accept return of packages within 7 days from the date you received your purchased item and issue a full refund to you. Or, you can exchange it to other products we offer with equal or lesser price. We want you to be happy shopping with us. We value your shopping experience on top of everything else, that is why we accept both return and exchange if the item does not live up to your expectation or any other reasons beyond our wildest imagination.
Q: What are the requirements to qualify for a return or exchange?
A: In order to be qualified for a return or exchange, the purchased item has to be:
- not used before
- in the same condition as you received it, not scratched or damaged in any manner
- all the items and components are not missing
- in the original packaging
You need to fulfil ALL of the above requirements to request for a return or exchange. For example, your request will not be approved if you have discarded the box or lose some of the parts.
Note that a return or exchange does not apply to the sale or clearance items in which we already mentioned no refund nor return will not be entitled. Also, we cannot extend this return policy to resellers of our products.
Q: How to request for a return or exchange?
A: Return or exchange procedures:
- Please request for return or exchange by emailing us at firstname.lastname@example.org within 7 days from the date your purchased item is received. You MUST email us first before shipping your purchased item back to us. You have to include the following details in the email:
- Order no:
- Your contact no:
- Your request: return /exchange (pick one; if you intend to exchange, list out your preferred item)
- Product to return or exchange:
- Reason for return or exchange (so that we can improve!):
- Snap a photo of your purchased item together with the packaging.
Once we receive your request for return or exchange, we shall contact you within 3 business days for further instructions.
- After proper approval, only then you can send back your purchased item to us. We will update you again when we receive the item, then we will proceed on with full refund, or send out alternative item of your choice to you after you have paid for the shipping fee. Refunds will be issued to the original form of your payment (internet banking, credit card, Pay Pal, etc.).
Q: Who will pay for the return and exchange shipping cost?
A: In most cases, you will need to bear ALL the shipping charges for returning the item to us. However, if we send the wrong or defective items to you, it is our mistake and we will bear all the cost of return shipping (as long as you use a standard shipping method) and we will make sure we send the correct items to you, all at our expense.
If you have any other questions, please contact us at:
Tel: +017-476 9021
Mobile: +017-476 9021